EXECUTIVE – COMMUNITY ENGAGEMENT & DEVELOPMENT (CED)

The incumbent is responsible for the engagement of social mission minded Catholics and non-Catholics to give their money and time in support of the causes that we champion to serve the most vulnerable in our society.

Donor Management & Engagement

• Manage Caritas Singapore’s online donation platform on its website
• Manage Caritas Singapore’s fundraising presence on fundraising platforms e.g. giving.sg, Benevity
• Works closely with Finance team on donation process and related issues e.g. GIRO rejections, receipts request, Giving.sg, Benevity, invalid cheques, etc
• Issue e-receipts and mail out physical receipts to donors with the support of IT team in a timely manner
• Manage and answer donors’ queries
• Manage and maintain donor information, transactions in Donor Management System (DMS) an accurate and timely manner for tracking and reporting
• Ensure positive experience for donors
• Build relationships with existing donors so as to maintain donor loyalty and conversion

Fundraising Projects

• Manage fundraising initiatives such as Charities week, Charity Dinner etc to meet fundraising.

Volunteer Management & Engagement

• Works closely with Volunteer Supervisors (VS)
• Work closely with other stakeholders e.g. corporates, school, groups on community partnership
• Recruit, engage, train and match volunteers to suitable volunteering opportunities
• Manage and maintain volunteer information, contribution, training & events participation using Volunteer Management System (VMS) in an accurate and timely manner for tracking and reporting.
• Collate and draft monthly news updates contents to be sent to volunteers and work closely with Communication Team for eDM artwork
• Update Volunteering Opportunities on Caritas Singapore website using WordPress
• Support with coordination of all VM campaigns/ initiatives/ events
• Monitor and evaluate the effectiveness of the training and recommend improvements when necessary
• Work closely with VS to identify active and dedicated volunteers with leadership potential to participate in Volunteer Leadership Training
• Ensures a positive experience for volunteers

REQUIRMENTS

• Strong project management skills with multi-tasking capabilities
• Excellent written and communication skills
• A good team player
• Good interpersonal skills, with the ability to relate well to people of different levels from cultures and beliefs.
• Office 365 (Word, Excel and PowerPoint) proficiency is necessary particularly Excel data analysis functions
• Prior experience using Salesforce & WordPress will be an added advantage
• Experience in volunteer management and fundraising in the charity sector will be preferred

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If you are interested in the position, please submit your resume stating your experience, expected salary and availability to [email protected].

Application closing date: 28 May 2022