Job Opportunity


The incumbent is responsible for the engagement of social mission minded Catholics and non-Catholics to give their money and time in support of the causes that we champion to serve the most vulnerable in our society.

Donor Management & Engagement

  • Manage Caritas Singapore’s online donation platform on its website
  • Manage Caritas Singapore’s fundraising presence on fundraising platforms e.g., Benevity
  • Works closely with Finance team on donation process and related issues e.g. GIRO rejections, receipts request,, Benevity, invalid cheques, etc
  • Issue e-receipts and mail out physical receipts to donors with the support of IT team in a timely manner
  • Manage and answer donors’ queries
  • Manage and maintain donor information, transactions in Donor Management System (DMS) an accurate and timely manner for tracking and reporting
  • Ensure positive experience for donors
  • Build relationships with existing donors so as to maintain donor loyalty and conversion

Fundraising Projects

  • Manage fundraising initiatives such as Charities week, Charity Dinner etc to meet fundraising.

Volunteer Management & Engagement

  • Works closely with Volunteer Supervisors (VS)
  • Work closely with other stakeholders e.g. corporates, school, groups on community partnership
  • Recruit, engage, train and match volunteers to suitable volunteering opportunities
  • Manage and maintain volunteer information, contribution, training & events participation using Volunteer Management System (VMS) in an accurate and timely manner for tracking and reporting.
  • Collate and draft monthly news updates contents to be sent to volunteers and work closely with Communication Team for eDM artwork
  • Update Volunteering Opportunities on Caritas Singapore website using WordPress
  • Support with coordination of all VM campaigns/ initiatives/ events
  • Monitor and evaluate the effectiveness of the training and recommend improvements when necessary
  • Work closely with VS to identify active and dedicated volunteers with leadership potential to participate in Volunteer Leadership Training
  • Ensures a positive experience for volunteers


  • Strong project management skills with multi-tasking capabilities
  • Excellent written and communication skills
  • A good team player
  • Good interpersonal skills, with the ability to relate well to people of different levels from cultures and beliefs.
  • Office 365 (Word, Excel and PowerPoint) proficiency is necessary particularly Excel data analysis functions
  • Prior experience using Salesforce & WordPress will be an added advantage
  • Experience in volunteer management and fundraising in the charity sector will be preferred

If you are interested in the position, please submit your resume stating your experience, expected salary and availability to [email protected].

Application closing date: 28 May 2022